This information updates the information set out on page 49 of the Zurich Wealth Protection PDS, dated 1 April 2020.

As part of your premium, we charge a management fee which contributes to the cost of administering your policy. The fee payable depends on the frequency of your premium payments. Only one management fee is payable if more than one policy is applied for at the same time, for the same life insured.

The management fees above apply for new policies until 28 February 2022. The management fee increases each year on the policy anniversary in line with the consumer price index.

This information updates the information set out on page 23 of the Zurich Sumo PDS, dated 1 April 2020.

As part of your premium, we charge a management fee which contributes to the cost of administering your policy. The fee payable depends on the frequency of your premium payments.

The management fees above apply for new policies until 28 February 2022. The management fee increases each year on the policy anniversary by the greater of 3% and the change in the consumer price index.

This information updates the information set out on page 5 of the Zurich FutureWise Supplementary PDS, dated 27 May 2019.

A management fee per insured person per application is payable each year and is shown on your policy schedule. The management fee contributes to the cost of administering your policy. If more than one Zurich FutureWise policy is issued as a result of a single application for an insured person, only one management fee is payable.

The management fees above apply to new policies until 28 February 2022.

Each year, the management fee increases on the policy anniversary. The increase is based on the annual consumer price index increase to the end of the September quarter and determined as at 31 December each year. If the policy anniversary is in:

• April through to December, we use the annual CPI increase to the end of the September quarter of the previous calendar year
• January through to March, we use the annual CPI increase to the end of the September quarter one year earlier.

If there is no PDS issued on 1 March in any year, we will advise the updated policy fees on our website, zurich.com.au

Zurich Australia Limited ABN 92 000 010 195 AFSL 232510 has re-located its head office.

All references to “5 Blue Street North Sydney NSW 2060” in the following PDSs are replaced with “118 Mount Street North Sydney NSW 2060”:

• Zurich Ezicover Income Protection, with issue date 27 May 2019
• Zurich Ezicover Life Insurance, with issue date 1 November 2018
• Zurich FutureWise, with issue date 1 October 2016
• Zurich FutureWise (Supplementary PDS), with issue date 27 May 2019
• Zurich Insurance-only Superannuation Plan, with issue date 27 May 2019
• Zurich Superannuation Plan and Zurich Account-Based Pension, with issue date 1 July 2019
• Zurich Superannuation Plan Optional Protection Benefits, with issue date 1 July 2019

Contact details in the above documents are otherwise unchanged, including the postal address: Locked bag 994 North Sydney NSW 2059.

MMEA-016261-2020

The Zurich Wealth Protection Financial planning advice reimbursement benefit will continue to be a ‘standard built-in benefit’ of the product and be payable in the circumstances described in the PDS.? For applications for a Zurich Wealth Protection policy to be issued into the Zurich Insurance-only Superannuation Plan of the Aon Master Trust made from 18 December 2017, the benefit will not form part of the main policy contract terms.? Instead it will be provided under a separate insurance certificate, made by Zurich directly to the Life Insured.

The Zurich Wealth Protection Product Disclosure Statement with issue date of 15 May 2017 (20 April 2017 Preparation Date) is accordingly updated as follows:

1. The heading ‘In built policy provisions’ is replaced with ‘Additional in-built product features’ on pages 6, 7 & 10
2. The following words are added to the explanation of the ‘Financial planning advice’ reimbursement benefit at the foot of page 17.?

This benefit is provided under a separate policy certificate provided by Zurich, and not as part of the Zurich Protection Plus policy contract terms.

The contact number for the Financial Ombudsman Service (FOS) has changed.? The following PDSs are updated to reflect that change:

• Zurich Wealth Protection, with issue date of 15 May 2017
• Zurich Active, with issue date of 15 May 2017
• Zurich Sumo, with issue date of 15 May 2017
• Zurich FutureWise, with issue date of 1 October 2016

The Complaints resolution section on the inside back cover of the Zurich Wealth Protection, Zurich Active and Zurich Sumo PDSs and on page 60 of the Zurich FutureWise PDS, is updated to include the new free call number, as set out below:

Complaints resolution

If you have a complaint about any product described in this PDS, you should contact Zurich Customer Care on 131 551. We will aim to acknowledge any complaint within 5 days and to resolve your complaint within 45 days. If you are not satisfied with the response you receive from us, or we fail to resolve the complaint within 45 days, you can raise the matter with the Financial Ombudsman Service (FOS). FOS is an independent body designed to help you resolve complaints relating to your Zurich product, as well as complaints relating to financial or investment advice and sales of financial or investment products.

You can contact FOS at GPO Box 3, Melbourne VIC 3001.

The telephone number is: 1800 367 287 (or 1800 FOS AUS) and the email address is: info@fos.org.au.

If you wish to complain about a policy which is held in super, you will need to contact the superannuation fund trustee.

As a member of the Financial Services Council of Australia (the FSC), Zurich is bound by the Life Insurance Code of Practice (the Code) with effect from 1 July 2017. The Code outlines the standards that we are committed to in providing life insurance services to you. The Code can be found at www.fsc.org.au.

This information updates the information set out in the Zurich Wealth Protection, Zurich Active and Zurich Sumo PDSs, all dated 15 May 2017 and the Zurich FutureWise PDS dated 1 October 2016, but only in relation to the eligible products outlined below.

Announcing our commitment to minimum standard trauma definitions for policies issued from 1 July 2017

As part of our commitment to the Code, Zurich is pleased to be able to provide policyholders with even greater certainty about the strength of their trauma insurance definitions.

In order to create a minimum standard across the market for the most commonly claimed trauma conditions, the Code now sets out minimum standard trauma definitions for the following three conditions:

• cancer – excluding specified early stage cancers
• heart attack – with evidence of severe heart muscle damage
• stroke – in the brain resulting in specified permanent impairment.

At claim time, where there is a minimum standard trauma definition in the Code for your trauma condition, we will assess your claim against:

• the applicable definition in our PDS and
• the corresponding minimum standard medical definition in the Code that is current at the time of the insured event

so that you get the better of the two definitions.

The definitions for these conditions have been incorporated into the Code, and can be found on the FSC website www.fsc.org.au.? The definitions will be regularly reviewed and updated as necessary to ensure that any required tests, treatments and grading systems are aligned with up-to-date medical practice in Australia.? Any updated definitions will automatically apply once they are adopted into the Code.

Eligibility

Minimum standard trauma definitions apply to the first $2million of any trauma cover issued under Zurich Protection Plus and Zurich Child Cover (Wealth Protection), Zurich Child Cover (Active), Zurich Life Insurance (Sumo) and Zurich Trauma Insurance (FutureWise) on or after 1 July 2017.? They specifically do not apply to health events cover issued under Zurich Active, which provides tiered benefits for health events and is structured differently to trauma cover.? Minimum standard trauma definitions also do not apply to any trauma cover issued as part of an income protection policy.

The above summary document sets out all the changes made to Wealth Protection over time which have been passed back to existing customers under the guarantee of upgrade.

The information below explains the most recent changes on 27 May 2019.

Terms for all of the following improvements can be found in the relevant section of the Zurich Wealth Protection PDS dated 27 May 2019. Where the improvement is in relation to a defined term, please refer to the definitions section.

Any claims for conditions which first occurred after the effective date indicated, will be assessed against the original terms set out in your policy, as well as the new terms indicated. Zurich takes this ‘dual approach’ to ensure we provide you with the best possible level of protection, as you can qualify under either approach.
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Effective from 27 May 2019:

Death cover, TPD cover and Trauma cover

• The Future insurability provision will now allow a cover increase when the life insured's child turns 18. And exercising the benefit is now more flexible - increases can be made within 30 days of either when the event occurs or the next policy anniversary.
• The Business future cover option no longer expires if it is not used in three consecutive years (with provision for years when an increase could not be supported). The increases can now be made once in any policy year until the option ends.

TPD cover

• We have deleted the word 'Essential' in the name of the non-Platinum TPD cover, which will now be referred to simply as TPD cover.? The cover itself is unchanged.

Trauma cover, Child Cover and Income Protection Trauma advancement option

• All of the definitions which apply to trauma cover and child trauma cover have been reviewed to ensure that they are up to date with current diagnostic techniques and treatments.? A number of definitions have been updated and most have changed their name to be more transparent about the cover provided, for example the covered event 'malignant cancer' is now 'cancer (excluding early stage cancers)'.

The above summary document sets out all the changes made to Active over time which have been passed back to existing customers under the guarantee of upgrade.

The information below explains the most recent changes on 27 May 2019.

Terms for all of the following improvements can be found in the relevant section of the Zurich Active PDS dated 27 May 2019.?Where the improvement is in relation to a defined term, please refer to the definitions section.

Any claims for conditions which first occurred after the effective date indicated, will be assessed against the original terms set out in your policy, as well as the new terms indicated. Zurich takes this ‘dual approach’ to ensure we provide you with the best possible level of protection, as you can qualify under either approach.
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Effective from 27 May 2019:

Health events cover

• The Future insurability/Future increases provision will now allow a cover increase when the life insured takes out a new investment property loan or when his/her child starts secondary school. And exercising the benefit is now more flexible - increases can be made either in the six months following the date when the event occurs or at the next policy anniversary.
• All of the definitions which apply to health events and child trauma cover have been reviewed to ensure that they are up to date with current diagnostic techniques and treatments. A number of definitions have been updated, encephalitis has moved to a higher benefit category (benefit category C), and a new event aortic surgery has been added (benefit category D).

Child Cover and Income Protection Trauma advancement option

• All of the definitions which apply to trauma cover and child trauma cover have been reviewed to ensure that they are up to date with current diagnostic techniques and treatments.? A number of definitions have been updated and most have changed their name to be more transparent about the cover provided, for example the covered event 'malignant cancer' is now 'cancer (excluding early stage cancers)'.

The above summary document sets out the changes made to Sumo over time which have been passed back to existing customers.

Improved benefits and definitions only apply to claims which arise as a result of events or conditions that first occur on or after the effective date of the change. Should the improved terms and conditions result in a less favourable outcome in the event of a claim, the original terms and conditions of the Sumo policy under which you applied can be relied upon.

The information below explains the most recent change on 29 March 2021, which is a definition update.

Effective from 29 March 2021:

The following policy definition has been updated as set out below.? It is effective immediately.

benign tumour in the brain or spinal cord (with neurological deficit) means non-malignant tumour in the brain, pituitary gland or spine, resulting in:

• neurological deficit and
• a permanent and irreversible inability to perform at least one of the activities of daily living.

The impairment must be certified by an appropriate medical specialist.

The presence of the tumour must be confirmed by imaging studies such as CT scan or MRI.

Cysts, granulomas, and malformations in or of the arteries or veins of the brain and hamartomas are not covered.

The above summary document sets out the changes made to FutureWise over time which have been passed back to existing customers.

Upgraded benefits and definitions only apply to claims which arise as a result of events or conditions that first occur on or after the effective date of the change. Should the upgraded terms and conditions result in a less favourable outcome in the event of a claim, the original terms and conditions of the FutureWise policy under which you applied can be relied upon.

The information below explains the most recent change on 29 March 2021, which is a definition update.

Effective from 29 March 2021:

The following policy definition has been updated as set out below.? It is effective immediately.

benign brain tumour with impairment level

Non-malignant tumour in the brain, pituitary gland or spine, resulting in a neurological deficit causing:

??????? permanent and irreversible whole person impairment of at least 25%, or

??????? total and irreversible inability to perform at least one of the numbered activities of daily living.

The presence of the tumour must be confirmed by imaging studies such as CT scan or MRI. Cysts, granulomas, and malformations in or of the arteries or veins of the brain and hamartomas are not covered.

The above summary document sets out all the changes made to Super Protector over time which have been passed back to existing customers.

The information below explains the most recent change on 27 May 2019.

Zurich has recently completed a product review and we are pleased to apply the following improvements to your policy, effective from 27 May 2019.

The Future increases provision will now allow a cover increase when the life insured takes out a new investment property loan or when his/her child starts secondary school. And exercising the benefit is now more flexible - increases can be made either in the six months following the date when the event occurs or within 30 days of the next policy anniversary.? The updated wording of this benefit is set out below.

The definitions which apply to the Trauma benefit (under the Extra Benefits Option) have been reviewed to ensure that they are up to date with current diagnostic techniques and treatments.? Definitions for the following conditions have been updated. In some cases the change is to alter the name of the condition to better reflect the breadth of cover provided.

- chronic lung disease
- coma
- encephalitis (with impairment level) - previously encephalitis
- heart valve surgery
- multiple sclerosis with impairment level
- loss of hands or feet - previously loss of limbs
- loss of hearing
- loss of sight
- out of hospital cardiac arrest

Updated definitions are set out below.? Should any of the updated definitions result in a less favourable outcome for you in the event of a claim, the definitions in your existing policy will apply, so that you are never disadvantaged by our upgrades.

Future Increases

Under this feature, after certain events you can apply to increase your existing Life and/or TPD sums insured until the insured person turns 55, and we will accept the increase without the need for medical underwriting. However, satisfactory evidence of the personal or business event or change in financial position for which the increase is sought will be required. The application for an increase under this feature must be made on the appropriate form, available from your adviser or by contacting us on 131 551.

The table sets out the events and the maximum amounts by which you can apply to increase the sum insured.

Only increases of $10,000 or more are eligible for applications under the Future Increases feature. An increase under this feature cannot be made until 12 months after the cover start date for the applicable insurance cover.

The increase in cover must be requested either:

• in the six month period following the date of any covered event or
• within 30 days the policy anniversary following the date of any covered event.

Only one increase may be applied for in any 12 month period under this feature. The maximum amount by which the applicable sum insured can be increased under the Future Increases feature on your Super Protector policy is $1 million.

The TPD Insurance cannot be increased above $3 million for the own occupation, any occupation and superannuation optimiser definitions combined; $2 million for the modified TPD definition and $1 million for the domestic duties definition. These maximum limits apply inclusive of all cover for the insured person held with us or another insurer.

If included in a Life Insurance Policy or connected to a Life Insurance Policy through Flexible Linking the TPD sum insured cannot be increased to an amount greater than the Life sum insured.

Any premium adjustments, exclusions or special conditions which apply to the Life or TPD Insurance will also apply to any increases made to each of these insurances under this feature.

This feature is not available for each insurance if:

• the Insurance was issued with a premium adjustment in the form of a medical loading of 75% or more; or
• a claim has or can be made for the insured person under any policy of Life or TPD Insurance provided by us.

If an event or condition giving rise to a claim occurs during the first six months after an increase in the sum insured under this feature, we will only pay a claim in respect of the increased cover if:

• the condition for which the claim is being made is due to an accident; and
• the accident occurs after the date of the increase.

Trauma definitions for the Extra Benefits Option

chronic lung disease
End stage lung disease requiring permanent and continuous oxygen therapy, a persistent FEV1 less than 30% predicted or DLCO less than 40% predicted.

coma
A state of unconsciousness with no reaction to external stimuli or internal needs, resulting in a documented Glasgow Coma Scale of 8 or less, for a continuous period of at least 72 hours.

encephalitis (with impairment level)
Acute inflammation of the brain caused by viral or bacterial infection, resulting in neurological deficit and leading to:

• permanent and irreversible whole person impairment of at least 25%, or
• total and irreversible inability to perform at least one of the numbered activities of daily living.

heart valve surgery
The undergoing of surgery that is considered necessary to replace or repair cardiac valves as a consequence of heart valve defects or abnormalities that cannot be corrected by non-surgical techniques.

Specifically excluded are angioplasty and intra-arterial procedures.

multiple sclerosis with impairment level
Unequivocal diagnosis of multiple sclerosis with more than one episode of well defined neurological deficit with persisting neurological abnormalities, and evidenced by appropriate neuro-imaging and spinal fluid abnormalities, leading to neurological deficit and resulting in:

• permanent and irreversible whole person impairment of at least 25%, or
• total and irreversible inability to perform at least one of the numbered activities of daily living.

If spinal fluid abnormalities are not present or the test was not completed, we will consider other medical evidence acceptable to us that supports the diagnosis.

loss of hands or feet
The total and irreversible loss of the use of two or more of:

• an entire hand or
• an entire foot.

loss of hearing
Irreversible hearing loss in the better ear which even with amplification, results in a hearing threshold of 91dB or greater as measured at 500, 1000 and 1500 Hz.

loss of sight
The permanent and irrecoverable loss of sight, to the extent that:

• even when aided, eyesight is reduced in both eyes to 6/60 or worse of central visual acuity on the Snellen test chart or
• the degree of vision is less than or equal to 20 degrees of arc.

out of hospital cardiac arrest
Cardiac arrest that occurs outside of a hospital due to cardiac asystole or ventricular fibrillation with or without ventricular tachycardia.

The cardiac arrest must not be related to any medical procedure and must be documented by an electrocardiogram (ECG).

If an ECG is not available, we will consider medical evidence which is acceptable to us as confirming that an out of hospital cardiac arrest has occurred.

Examples of suitable evidence includes but is not limited to: Ambulance and Hospital Medical Reports confirming cardiac arrest or the administration of Cardiopulmonary Resuscitation (CPR) by an attending ambulance officer or hospital clinical staff or Automated External Defibrillator (AED) data.

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The information below explains an earlier change, effective 15 May 2017:

Zurich has recently completed a review of policy definitions to ensure that they continue to reflect modern procedures and terminology.

The new terms are automatically passed on to Super Protector policy holders for insured events which occur on or after the date of the change.? Any claims lodged for these conditions, which first occurred after the date indicated, will be assessed against the original definition set out in your policy, as well as the new definition. Zurich takes this ‘dual approach’ to ensure we provide the best possible level of protection, as the life insured can qualify under either definition.

Effective from 15 May 2017, the definition of terminal illness has been improved so that it is now an advance payment of the Death benefit if the life insured is diagnosed as terminally ill and expected to live for no more than 24 months (certain medical certification requirements apply). The definition previously restricted payments to life expectancy of less than 12 months.

The new definition which applies from 15 May 2017 is set out below:

terminal illness means any condition caused by illness or injury, where despite all reasonable medical treatment, the life insured is expected to live for no more than 24 months as confirmed and certified* by:

• a specialist registered medical practitioner treating the condition with supporting evidence of the condition, possible medical treatment and the prognosis, and
• a registered medical practitioner approved by us.

* The period of life expectancy, certified by each medical practitioner, must not have ended.

The above summary document sets out the changes made to insurance sold with the Macquarie Superannuation Plan between 1999 and 2008 (excluding Super Protector and FutureWise), which have been passed back to existing customers.

The information below explains the most recent change on?27 May 2019.

Zurich has recently completed a product review and we are pleased to apply the following improvements to your policy, effective from 27 May 2019.

The Future increases provision will now allow a cover increase when the life insured takes out a new investment property loan or when his/her child starts secondary school. And exercising the benefit is now more flexible - increases can be made either in the six months following the date when the event occurs or within 30 days of the next policy anniversary.

The updated wording of this benefit is set out below:

Future Increases

Under this feature, after certain events the insured person can apply to us for specified amounts of additional Death or TPD cover until the insured person turns 55, and we will accept the application without the need for medical underwriting. However, satisfactory evidence of the personal or business event or change in financial position for which the increase is sought will be required. The application for additional cover under this feature must be made on the appropriate form – contact us on 131 551 and we will send you a copy.

A new policy will be issued for the additional cover under the equivalent product and premium rates available at the time the request for additional cover is made, subject to the special rules outlined below. The additional cover only takes effect from when we approve the application for the additional cover.

The following table sets out the events and the maximum amounts by which the insured person can apply for additional cover.

Only applications for additional cover of $10,000 or more are eligible under the Future Increases feature.

The additional cover must be requested either:

• in the six month period following the date of any covered event or
  
• within 30 days the policy anniversary following the date of any covered event.

Only one increase may be applied for in any 12 month period under this feature. The maximum amount for which additional cover can be applied for each type of cover under the Future Increases feature is $1 million.

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The combined total of TPD cover under this contract and the additional TPD cover for the insured person cannot be greater than $3 million. Any additional TPD cover will be provided on the basis of the any occupation definition of TPD under the equivalent product available at the time the request for additional cover is made. These maximum limits apply inclusive of all cover for the insured person held with us or another insurer.

For additional cover, the TPD cover cannot be greater than any Death cover applied for under the Future Increases feature.

Additional cover provided under the Future Increases feature is only available as variable payout / fixed insurance, which means the additional cover is a fixed dollar amount of insurance and is paid over and above the accumulated balance in the account held in respect of the insured person in the fund.

Any premium adjustments, exclusions or special conditions which apply to the Death or TPD cover will also apply to any additional cover provided under this feature.

This feature is not available for each cover if:

• the cover was issued with a premium adjustment in the form of a medical loading of 75% or more, or
• a claim has or can be made for the insured person under any policy of Death or TPD cover provided by us.

If an event or condition giving rise to a claim occurs during the first six months after the commencement of the additional cover under this feature, we will only pay a claim in respect of the additional cover if:

• the condition for which the claim is being made is due to an accident, and
• the accident occurs after the date of the additional cover commences.

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The information below explains an earlier change effective 15 May 2017:

Zurich has recently completed a review of policy definitions to ensure that they continue to reflect modern procedures and terminology.

The new terms are automatically passed on to?Superannuation Insurance policy holders for insured events which occur on or after the date of the change.? Any claims lodged for these conditions, which first occurred after the date indicated, will be assessed against the original definition set out in your policy, as well as the new definition. Zurich takes this ‘dual approach’ to ensure we provide the best possible level of protection, as the life insured can qualify under either definition.

Effective from 15 May 2017, the definition of terminal illness has been improved so that it is now an advance payment of the Death benefit if the life insured is diagnosed as terminally ill and expected to live for no more than 24 months (certain medical certification requirements apply). The definition previously restricted payments to life expectancy of less than 12 months.

The new definition which applies from 15 May 2017 is set out below:

terminal illness means any condition caused by illness or injury, where despite all reasonable medical treatment, the life insured is expected to live for no more than 24 months as confirmed and certified* by:

• a specialist registered medical practitioner treating the condition with supporting evidence of the condition, possible medical treatment and the prognosis, and
• a registered medical practitioner approved by us.

* The period of life expectancy, certified by each medical practitioner, must not have ended.

Policies for insurance obtained through the Macquarie Superannuation Plan between 1999 and 2008 (excluding Super Protector and FutureWise)

Prior to 1 March 2011, the Optional Protection Benefits offered under the Zurich Superannuation Plan (ZSP) were outlined in the ZSP PDS.